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ITIL : We really can't do without anymore
in Tech Intelligence, on July 10, 2007
About ten years ago, the term ITIL made a lot of people look very angry. Most sysadmins I knew saw it as an invader in there holy territory and refused to work by it's rigid rules, that seemed out of place at the time. 10 Years later, things look completely different.
Most of the sysa...