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Results for reichheld. Search took 0.03 seconds.
Bad profits, bad companies
in Sox First, on August 23, 2007
...omer rather than creating it. It's a concept examined at great length by Bain director Fred Reichheld in his book The Ultimate Question . Bad profits are a huge problem for business and cust...
Business Links of Note
in Businesspundit, on April 6, 2006
...ed only 8 percent of companies as truly delivering a superior experience (James Allen, Frederick F. Reichheld and Barney Hamilton, The Three "Ds" of Customer Experience, Harvard Business Sch...